Our Performance Pledges in 2022
Our Vision
To make the built environment safe and healthy for our community.
Our Mission
To set and enforce safety, health and environmental standards for private buildings.
Our Culture
To go the extra mile in serving our customers and the community in general.
Services and Targets
Service | Service Standard | Performance Target(% meeting standard) | |
---|---|---|---|
Emergency Service | |||
(a) | A 24-hour service for emergencies relating to buildings, building works, signboards and slopes | ||
During office hours | |||
- in urban areas | Inspect within 1.5 hours | 100% | |
- in new towns in NT | Inspect within 2 hours | 100% | |
- in other areas in NT | Inspect within 3 hours | 100% | |
Outside office hours | |||
- in urban areas & new towns in NT | Inspect within 2 hours | 100% | |
- in other areas in NT | Inspect within 3 hours | 100% | |
Investigation on unauthorised building works and safety of existing buildings | |||
(b) | Non-emergency reports on dilapidation of buildings, signboards and slopes | Inspect within 10 days | 95% |
(c) | Non-emergency reports on | ||
- unauthorised building works under construction | Inspect within 48 hours | 99% | |
- existing unauthorised building works on external walls | Screen and inspect # within 30 days | 95% | |
- other unauthorised building works | Screen and inspect # within 50 days | 95% | |
(d) | Reply on non-emergency reports of unauthorised building works and building safety | Reply within 30 days after screening or inspection | 90% |
Control of new building works | |||
(e) | Non-emergency reports on irregularities on demolition or new building works | Inspect within 10 days | 100% |
(f) | First submission of plans and major revisions | Advise on whether a submission is fundamentally acceptable within 45 days | 90% |
Approve or disapprove plans within 60 days | 90% | ||
Re-submission of plans | Approve or disapprove plans within 30 days | 90% | |
(g) | Applications for consent to the commencement of demolition or building works | Issue or refuse to issue within 28 days | 90% |
(h) | Applications for occupation permits | Issue or refuse to issue within 14 days | 100% |
Processing of applications for registration | |||
(i) | Applications for inclusion in the authorized persons' register or structural engineers' register or geotechnical engineers' register or inspectors' register | Notify results within 120 days * ^ | 80% |
Applications for inclusion in the general building contractors' register and specialist contractors' register | Notify the completeness of the submissions upon initial vetting within 10 working days | 95% | |
Applications for inclusion in the minor works contractors' register | |||
Class I minor works contractors | Consider by Minor Works Contractors Registration Committee within 85 days | 90% | |
Class II and III minor works contractors | Notify results within 85 days | 90% | |
Advisory service on licence applications | |||
(j) | Advice to licensing authorities on building safety requirements for new applications for restaurant licence and place of public entertainment licence | Advise within 12 working days | 98% |
Processing of applications for plan retrieval | |||
(k) | Retrieval of electronic records of existing buildings for viewing and copying in Building Information Centre (BIC) | Make records available within 3 working days | 98% |
Processing of applications for loans | |||
(l) | Loans for removal of unauthorised building works | Notify results within 2 weeks * | 98% |
Loans for repair/investigation of buildings | Notify results within 3 weeks * | 95% |
# Depending on circumstances of the case, inspection may be required after screening.
* It counts from the date of receipt of a valid application (i.e. no outstanding supporting documents and required information).
^ If the applicant is not available to attend the professional interview before the relevant Registration Committee Meeting as scheduled, it will count from the date of attending the professional interview.
Review of Standards and Targets
As a continuing commitment to serving the public, we have been reviewing the service standards and performance targets from time to time. We will publish our actual achievements against the performance targets every year.
Monitoring Body
Buildings Department Service Standards Committee
Suggestions
We welcome comments and suggestions on our services delivery via our Contact Us