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General Enquiries, Reports and Complaints

General Enquiries, Reports and Complaints
BD Hotline 2626 1616
(Handled by "1823")
1823 Call Centre 1823
(Operates in 24 hours)
On-line Reporting Electronic Reporting Form (Online Form)

Other Contact Methods

Other Contact Methods
Email enquiry@bd.gov.hk
Submission of Electronic Information receipt@bd.gov.hk
Fax 2537 4992
Address Buildings Department
G/F, Buildings Department Headquarters, North Tower,
West Kowloon Government Offices,
11 Hoi Ting Road, Yau Ma Tei, Kowloon

Types of Enquiries

General enquiries and complaints on private buildings, including

  • Unauthorised Building Works
  • Licensing Matters
  • Slope Safety
  • Fire Safety
  • Building Safety Loan Scheme
  • Construction Site
  • Dangerous Buildings
  • Advertising Signs
  • New Development Proposals
  • Registers of AP/RSE/RGE/Registered Contractors

Emergency Contact

Please call 999 for referring emergency case to Buildings Department for immediate action.


Service Hours

Service Hours
Receipt & Despatch Counter Monday to Friday
8:30 a.m. - 5:30 p.m.
Building Information Centre Monday to Friday
9:00 a.m. - 5:00 p.m.
(The cut-off time for processing walk-in applications is 4 pm)
Other Services
Other Services Monday to Thursday
8:30a.m. – 12:30 p.m;
1:30 p.m. – 5:30 p.m.

Friday
8:30a.m. – 12:30 p.m;
1:30 p.m. – 6:00 p.m.

Access Coordinator and Access Officers

List of Access Coordinator of Buildings Department

List of Access Coordinator of Buildings Department
Address Name of Access Coordinator (Post Title)
Technical Services Section, Buildings Department Headquarters, North Tower, West Kowloon Government Offices Mr AU YEUNG Hoi-pang (Chief Officer/Technical Services)
Name of Access Coordinator (Post Title):
Mr AU YEUNG Hoi-pang (Chief Officer/Technical Services)
Contact Telephone Number:
3842 3052
Contact Email:
Conact Fax Number:
2523 9380

List of Access Officers of Buildings Department

List of Access Officers of Buildings Department
Address Name of Access Officer (Post Title)
General Registry, Buildings Department Headquarters, North Tower, West Kowloon Government Offices Ms WONG Chau-yin, Mit (Clerical Officer/General)
Name of Access Officer (Post Title):
Ms WONG Chau-yin, Mit (Clerical Officer/General)
Contact Telephone Number:
3842 3199
Contact Email:
Conact Fax Number:
2840 0451
New Territories Section, 7/F, 14 Taikoowan Road, Quarry Bay Ms LO Yuen-wan, Joyce (Senior Clerical Officer/New Territories)
Name of Access Officer (Post Title):
Ms LO Yuen-wan, Joyce (Senior Clerical Officer/New Territories)
Contact Telephone Number:
2626 1481
Contact Email:
Conact Fax Number:
2845 1559
Site Monitoring Section, 29/F, Millennium City 2, 378 Kwun Tong Road Ms IP Chuen-mei, May (Clerical-in-charge/Site Monitoring)
Name of Access Officer (Post Title):
Ms IP Chuen-mei, May (Clerical-in-charge/Site Monitoring)
Contact Telephone Number:
2191 4142
Contact Email:
Conact Fax Number:
3162 0993
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