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General Enquiries, Reports and Complaints

General Enquiries, Reports and Complaints
BD Hotline 2626 1616
(Handled by "1823")
1823 Call Centre 1823
(Operates in 24 hours)
On-line Reporting Electronic Reporting Form (Online Form)

Other Contact Methods

Other Contact Methods
Submission of Electronic Information
Fax 2537 4992
Address Buildings Department
G/F, Buildings Department Headquarters, North Tower,
West Kowloon Government Offices,
11 Hoi Ting Road, Yau Ma Tei, Kowloon

Types of Enquiries

General enquiries and complaints on private buildings, including

  • Unauthorised Building Works
  • Licensing Matters
  • Slope Safety
  • Fire Safety
  • Building Safety Loan Scheme
  • Construction Site
  • Dangerous Buildings
  • Advertising Signs
  • New Development Proposals
  • Registers of AP/RSE/RGE/Registered Contractors

Emergency Contact

Please call 999 for referring emergency case to Buildings Department for immediate action.

Service Hours

Service Hours
Receipt & Despatch Counter Monday to Friday
8:30 a.m. - 5:30 p.m.
Building Information Centre Monday to Friday
9:00 a.m. - 5:00 p.m.
(The cut-off time for processing walk-in applications is 4 p.m.)
Other Services
Other Services Monday to Thursday
8:30 a.m. – 12:30 p.m;
1:30 p.m. – 5:30 p.m.

8:30 a.m. – 12:30 p.m;
1:30 p.m. – 6:00 p.m.