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General Enquiries, Reports and Complaints

General Enquiries, Reports and Complaints
BD Hotline 2626 1616
(Handled by "1823")
1823 Call Centre 1823
(Operates in 24 hours)
On-line Reporting Electronic Reporting Form (Online Form)

Other Contact Methods

Other Contact Methods
Email enquiry@bd.gov.hk
Fax 2537 4992
Address * Buildings Department
G/F, Buildings Department Headquarters, North Tower,
West Kowloon Government Offices,
11 Hoi Ting Road, Yau Ma Tei, Kowloon

Types of Enquiries

General enquiries and complaints on private buildings, including

  • Unauthorised Building Works
  • Licensing Matters
  • Slope Safety
  • Fire Safety
  • Building Safety Loan Scheme
  • Construction Site
  • Dangerous Buildings
  • Advertising Signs
  • New Development Proposals
  • Registers of AP/RSE/RGE/Registered Contractors

Emergency Contact

Please call 999 for referring emergency case to Buildings Department for immediate action.

* See details of infection control measures under the "Service Hours" Section below.


Service Hours

Information of public counter services and Building Information Centre
  Location Opening hours
Building Information Centre, BD Headquarters (BD HQ) 2/F, BD HQ, North Tower,
West Kowloon Government Offices (WKGO), 11 Hoi Ting Road,
Yau Ma Tei, Kowloon
Monday to Friday
9.00 a.m. - 5.00 p.m.
(The cut-off time for processing walk-in applications is 4 p.m.)
Enquiry Counter, BD HQ G/F, BDHQ, North Tower, WKGO Monday to Thursday
8.30 a.m. - 5.30 p.m.

Friday
8.30 a.m. - 6.00 p.m.
Receipt Counter, BD HQ G/F, BDHQ, North Tower, WKGO Monday to Friday
8.30 a.m. - 5.30 p.m.
New Buildings Division's Receipt and Dispatch Counter 7/F, 14 Taikoo Wan Road,
Hong Kong
Monday to Friday
8.30 a.m. - 5.30 p.m.
Other Services   Monday to Thursday
8:30 a.m. – 12:30 p.m;
1:30 p.m. – 5:30 p.m.

Friday
8:30 a.m. – 12:30 p.m;
1:30 p.m. – 6:00 p.m.

In view of public health considerations, members of the public visiting the Building Information Centre (BIC) and using the counter services should wear masks at all times, and comply with infection control measures including temperature checks and crowd control arrangements. The Buildings Department (BD) also appeals to members of the public using the above services to download the "LeaveHomeSafe" mobile app and use the venue QR code of "LeaveHomeSafe" displayed at the entrances. This is to align with the arrangement starting from 1 March 2021 that members of the public will be required to use the "LeaveHomeSafe" mobile app before entering government buildings or offices.

Because of the continued need to reduce social contact, there will be limits on the number of people to be served at any one time at the BIC and the above counters. The BD appeals to the public to minimise visiting the department's offices in person unless they genuinely require its public services.

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