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General Enquiries, Reports and Complaints

General Enquiries, Reports and Complaints
BD Hotline 2626 1616
(Handled by "1823")
1823 Call Centre 1823
(Operates in 24 hours)
On-line Reporting Electronic Reporting Form (Online Form)

Other Contact Methods

Other Contact Methods
Email enquiry@bd.gov.hk
Fax 2537 4992
Address Buildings Department
G/F, Buildings Department Headquarters, North Tower,
West Kowloon Government Offices,
11 Hoi Ting Road, Yau Ma Tei, Kowloon

Types of Enquiries

General enquiries and complaints on private buildings, including

  • Unauthorised Building Works
  • Licensing Matters
  • Slope Safety
  • Fire Safety
  • Building Safety Loan Scheme
  • Construction Site
  • Dangerous Buildings
  • Advertising Signs
  • New Development Proposals
  • Registers of AP/RSE/RGE/Registered Contractors

Emergency Contact

Please call 999 for referring emergency case to Buildings Department for immediate action.


Service Hours

Information of public counter services and Building Information Centre
  Location Opening hours
Building Information Centre, BD Headquarters (BD HQ) 2/F, BD HQ, North Tower,
West Kowloon Government Offices (WKGO), 11 Hoi Ting Road,
Yau Ma Tei, Kowloon
Monday to Friday
9.00 a.m. - 5.00 p.m.
(The cut-off time for processing walk-in applications is 4 p.m.)
Enquiry Counter, BD HQ G/F, BDHQ, North Tower, WKGO Monday to Thursday
8.30 a.m. - 5.30 p.m.

Friday
8.30 a.m. - 6.00 p.m.
Receipt Counter, BD HQ G/F, BDHQ, North Tower, WKGO Monday to Friday
8.30 a.m. - 5.30 p.m.
New Buildings Division's Receipt and Dispatch Counter 7/F, 14 Taikoo Wan Road,
Hong Kong
Monday to Friday
8.30 a.m. - 5.30 p.m.
Other Services   Monday to Thursday
8:30 a.m. – 12:30 p.m;
1:30 p.m. – 5:30 p.m.

Friday
8:30 a.m. – 12:30 p.m;
1:30 p.m. – 6:00 p.m.
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