Skip to Content

Contact us

General Enquiries, Reports and Complaints

General Enquiries, Reports and Complaints
BD Hotline 2626 1616
(Handled by "1823")
1823 Call Centre 1823
(Operates in 24 hours)
On-line Reporting Electronic Reporting Form (Online Form)

Other Contact Methods

Other Contact Methods
Email enquiry@bd.gov.hk
Submission of Electronic Information receipt@bd.gov.hk
Fax 2537 4992
Address Buildings Department
12/F Pioneer Centre
750 Nathan Road, Mong Kok, Kowloon

Types of Enquiries

General enquiries and complaints on private buildings, including

  • Unauthorised Building Works
  • Licensing Matters
  • Slope Safety
  • Fire Safety
  • Building Safety Loan Scheme
  • Construction Site
  • Dangerous Buildings
  • Advertising Signs
  • New Development Proposals
  • Registers of AP/RSE/RGE/Registered Contractors

Emergency Contact

Please call 999 for referring emergency case to Buildings Department for immediate action.


Service Hours

Service Hours
Receipt & Despatch Counter Monday to Friday
8:30 a.m. - 5:30 p.m.
Building Information Centre Monday to Friday
9:00 a.m. - 5:00 p.m.
(The cut-off time for processing walk-in applications is 4 pm)
Other Services
Other Services Monday to Thursday
8:30a.m. – 12:30 p.m;
1:30 p.m. – 5:30 p.m.

Friday
8:30a.m. – 12:30 p.m;
1:30 p.m. – 6:00 p.m.

Access Coordinator and Access Officers

List of Access Coordinator and Access Officers of Buildings Department

List of Access Coordinator and Access Officers of Buildings Department
Address Name of Access Coordinator (Post Title)
Technical Services Section, 17/F, Pioneer Centre Mr AU YEUNG Hoi-pang (Chief Officer/Technical Services)
Name of Access Coordinator (Post Title):
Mr AU YEUNG Hoi-pang (Chief Officer/Technical Services)
Contact Telephone Number:
2626 1717
Contact Email:
Conact Fax Number:
2523 9380
General Registry, 18/F, Pioneer Centre Ms WONG Chau-yin, Mit (Clerical Officer/General)
Name of Access Coordinator (Post Title):
Ms WONG Chau-yin, Mit (Clerical Officer/General)
Contact Telephone Number:
3167 7133
Contact Email:
Conact Fax Number:
2840 0451
New Territories Section, 7/F, Cityplaza 3, 14 Taikoowan Road Ms LO Yuen-wan, Joyce (Senior Clerical Officer/New Territories)
Name of Access Coordinator (Post Title):
Ms LO Yuen-wan, Joyce (Senior Clerical Officer/New Territories)
Contact Telephone Number:
2626 1481
Contact Email:
Conact Fax Number:
2845 1559
Mandatory Building Inspection Sections 1 & 2, 35/F, Tower 1, Metroplaza, 223 Hing Fong Road, Kwai Fong Mr LAM Yan-wing (Senior Clerical Officer/Mandatory Building Inspection)
Name of Access Coordinator (Post Title):
Mr LAM Yan-wing (Senior Clerical Officer/Mandatory Building Inspection)
Contact Telephone Number:
3162 0943
Contact Email:
Conact Fax Number:
3162 0948
Slope Safety Section, 26-27/F, 410 Kwun Tong Road Ms Monita SZETO (Clerical Officer/Slope Safety)
Name of Access Coordinator (Post Title):
Ms Monita SZETO (Clerical Officer/Slope Safety)
Contact Telephone Number:
2135 2418
Contact Email:
Conact Fax Number:
2136 8200
Minor Works and Signboards Control Section, Room 1102-06, AIA Kowloon Tower Landmark East, Kwun Tong Ms LEE Bik-yuk, Angel (Senior Clerical Officer/Minor Works & Signboards Control)
Name of Access Coordinator (Post Title):
Ms LEE Bik-yuk, Angel (Senior Clerical Officer/Minor Works & Signboards Control)
Contact Telephone Number:
3579 2437
Contact Email:
Conact Fax Number:
3162 0006
Registration Unit, 1/F, Mongkok Government Offices Ms FU Yuk-ting, Vienna (Executive Officer II/Registration)
Name of Access Coordinator (Post Title):
Ms FU Yuk-ting, Vienna (Executive Officer II/Registration)
Contact Telephone Number:
3106 3295
Contact Email:
Conact Fax Number:
2625 0437
Site Monitoring Section, 29/F, Millennium City 2, 378 Kwun Tong Road Ms IP Chuen-mei, May (Clerical-in-charge/Site Monitoring)
Name of Access Coordinator (Post Title):
Ms IP Chuen-mei, May (Clerical-in-charge/Site Monitoring)
Contact Telephone Number:
2191 4142
Contact Email:
Conact Fax Number:
3162 0993
Fire Safety Section, 20/F, Chow Tai Fook Centre Ms HO Lai-ching, Vera (Clerical Officer/Fire Safety2)
Name of Access Coordinator (Post Title):
Ms HO Lai-ching, Vera (Clerical Officer/Fire Safety2)
Contact Telephone Number:
3547 0138
Contact Email:
Conact Fax Number:
2716 2861
Top