Buildings Department and Related Organisations Hotline Services

After the fire incident at Wang Fuk Court in Tai Po, the Buildings Department and partner organisations have set up the following dedicated hotlines for public enquiries regarding private building repair:

Dedicated hotlines for public enquiries regarding private building repair

Department/Organisation	Scopes of General Enquiries	Hotlines Support	Enquiry Format
Buildings Department (BD)	For buildings under external repairs, enquiries regarding: The special inspection operation for scaffold nets Removal and installation of scaffold nets Resumption of works upon receiving cease works orders	3842 3451	Verbal
Urban Renewal Authority (URA)	Enquiries regarding contractual issues pertaining to: Buildings under the Operation Building Bright (OBB) Buildings maintenance projects under the Integrated Building Rehabilitation Assistance Scheme (IBRAS) General contractual matters	3188 1188	Verbal
The Hong Kong Institute of Surveyors (HKIS)	Enquiries regarding surveying-related issues, such as: Building maintenance Contract matter Property and Facilities Management (Priority will be accorded to enquiries concerning the planning and supervision of current and forthcoming building maintenance projects.)	WhatsApp No. 7097 7439 or HKIS Building Maintenance Professional Support WhatsApp Enquiry System	Text messages only, calls are not accepted

The above hotlines operate from 9:00 am to 5:30 pm, Monday to Friday (BD also operates its hotline service on 6 and 7 December 2025). Please note that these hotlines are for enquiries related to the aforementioned areas. For other matters, please call the 1823 hotline or submit an online report/email via our official website.

Due to the high volume of calls, you may experience line congestion or unanswered calls. We appreciate your understanding and patience.