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Contact Us

General Enquiries, Reports and Complaints

BD Hotline : 2626 1616 (Handled by "1823")
1823 Call Centre : 1823 (Operates in 24 hours)
On-line Reporting : Electronic Reporting Form (Online Form)

Other Contact Methods

E-mail : enquiry@bd.gov.hk
Submission of Electronic Information: receipt@bd.gov.hk
Fax : 2537 4992
Address : Buildings Department
12/F Pioneer Centre
750 Nathan Road, Mong Kok, Kowloon

Service Hours

Services Opening Hours
Receipt & Despatch Counter Monday to Friday
8:30 a.m. - 5:30 p.m.
Building Information Centre Monday to Friday
9:00 a.m. - 5:00 p.m.
(The cut-off time for processing walk-in applications is 4 pm)
Other Services Monday to Thursday
8:30a.m. – 12:30 p.m;
1:30 p.m. – 5:30 p.m.

Friday
8:30a.m. – 12:30 p.m;
1:30 p.m. – 6:00 p.m.

Types of Enquiries

General enquiries and complaints on private buildings, including

  • Unauthorised Building Works
  • Licensing Matters
  • Slope Safety
  • Fire Safety
  • Building Safety Loan Scheme
  • Construction Site
  • Dangerous Buildings
  • Advertising Signs
  • New Development Proposals
  • Registers of AP/RSE/RGE/Registered Contractors

Emergency Contact

Please call 999 for referring emergency case to Buildings Department for immediate action.


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