| Service |
Service
Standard |
Performance
Target
(% meeting standard) |
| Emergency Service |
|
|
(a) |
A 24-hour service for emergencies relating to buildings,
building works, signboards and slopes |
|
|
|
|
|
- in urban areas
|
Inspect within 1.5 hours |
100% |
- in new towns in NT
|
Inspect within 2 hours |
100% |
- in other areas in NT
|
Inspect within
3 hours |
100% |
|
|
|
- in urban areas & new towns in NT
|
Inspect within 2 hours |
100% |
- in other areas in NT
|
Inspect within 3 hours |
100% |
| Investigation on
unauthorized
building works and safety of existing
buildings |
|
|
(b) |
Non-emergency reports on dilapidation of buildings,
signboards
and slopes |
Inspect within 10
days |
100% |
(c) |
Non-emergency reports on |
|
|
| - unauthorized building works
under construction |
Inspect within
48 hours |
99% |
| - existing unauthorized
building works on external walls |
Screen and
inspect within 30 days |
98% |
| - other
unauthorized building works |
Screen and
inspect within 50 days |
98% |
| (d) |
Reply
on non-emergency reports of unauthorized building works and building
safety |
Reply
within 30 days after screening or inspection |
92% |
| (e) |
Advice
on de-registration of warning notices of unauthorized building works |
Advise
within 3 weeks |
95% |
| Control of new building works |
|
|
(f) |
Non-emergency reports on irregularities on demolition or
new
building works |
Inspect within 10
days |
100% |
(g) |
First submission of plans and major revisions |
Advise on whether
a submission is fundamentally acceptable on the 45th day |
100% |
| Approve or
disapprove plans within 60 days |
100% |
| Re-submission of plans |
Approve or
disapprove plans within 30 days |
100% |
(h) |
Applications for consent to the commencement of
demolition or building works |
Issue or refuse
to issue within 28 days |
100% |
(i) |
Applications for occupation permits |
Issue or refuse
to issue within 14 days |
100% |
(j) |
Applications for
hoarding permits |
|
|
| -
First application |
Issue or refuse
to issue within 60 days |
100% |
| -
Re-application, fast-track application or renewal application |
Issue or refuse
to issue within 30 days |
100% |
| Processing of applications
for registration |
|
|
(k) |
Applications for inclusion in the authorized persons' register or structural engineers' register or geotechnical engineers' register |
Notify results
within 120 days |
100% |
| Applications for inclusion in the general building contractors' register and specialist contractors' register |
Notify initial vetting of the completeness of the submitted documents within 10 working days |
98% |
| Advisory service on licence
applications |
|
|
(l) |
Advice to licensing authorities on building safety
requirements for new applications for restaurant and place of public entertainment licence |
Advise within
12
working days
|
98% |
| Processing of
applications for plan retrieval |
|
|
(m) |
Retrieval of
electronic records of
existing buildings for viewing and copying in Building Information Centre (BIC) |
Make records
available within 3 working days |
97% |
| Processing of
applications for loans |
|
|
(n) |
Loans
for removal of unauthorized building works |
Notify
results within 2 weeks
|
96% |
| Loans
for repair / investigation of buildings |
Notify
results within 3 weeks
|
96% |
| |
|