Last review date : 18 April 2011
Services and Targets
| Service | Service Standard |
Performance Target |
Performance Achievements in 2009 | |
| Emergency Service | ||||
(a) |
A 24-hour service for emergencies relating to buildings, building works, signboards and slopes | |||
|
||||
|
Inspect within 1.5 hours | 100% | 99.8% | |
|
Inspect within 2 hours | 100% | 100% | |
|
Inspect within 3 hours | 100% | 100% | |
|
||||
|
Inspect within 2 hours | 100% | 100% | |
|
Inspect within 3 hours | 100% | 66.7% | |
| Investigation on unauthorized building works and safety of existing buildings | ||||
(b) |
Non-emergency reports on dilapidation of buildings, signboards and slopes | Inspect within 10 days | 100% |
100% |
(c) |
Non-emergency reports on | |||
| - unauthorized building works under construction | Inspect within 48 hours | 99% |
99.7% | |
| - existing unauthorized building works on external walls | Screen and inspect within 30 days | 97% |
99.2% | |
| - other unauthorized building works | Screen and inspect within 50 days | 97% |
99.7% | |
| (d) | Reply on non-emergency reports of unauthorized building works and building safety | Reply within 30 days after screening or inspection | 90% |
96.3% |
| (e) | Advice on de-registration of warning notices of unauthorized building works | Advise within 3 weeks | 93% |
98.2% |
| Control of new building works | ||||
(f) |
Non-emergency reports on irregularities on demolition or new building works | Inspect within 10 days | 100% |
100% |
(g) |
First submission of plans and major revisions | Advise on whether a submission is fundamentally acceptable on the 45th day | 100% |
100% |
| Approve or disapprove plans within 60 days | 100% |
100% | ||
|
Re-submission of plans | Approve or disapprove plans within 30 days | 100% |
100% |
(h) |
Applications for consent to the commencement of demolition or building works | Issue or refuse to issue within 28 days | 100% |
99.99% |
(i) |
Applications for occupation permits | Issue or refuse to issue within 14 days | 100% |
100% |
(j) |
Applications for hoarding permits | |||
|
- First application | Issue or refuse to issue within 60 days | 100% |
100% |
|
- Re-application, fast-track application or renewal application | Issue or refuse to issue within 30 days | 100% |
100% |
| Processing of applications for registration | ||||
(k) |
Applications for inclusion in the authorized persons' register or structural engineers' register or geotechnical engineers' register | Notify results within 120 days | 100% |
100% |
| Applications for inclusion in the contractors' register | Notify initial vetting of the completeness of the submitted documents within 10 working days | 98% | 100% | |
| Advisory service on licence applications | ||||
(l) |
Advice to licensing authorities on building safety requirements for new applications for restaurant and place of public entertainment licence | Advise within
12
working days
|
98% |
98.8% |
| Processing of applications for plan retrieval | ||||
(m) |
Retrieval of electronic records of existing buildings for viewing and copying | Make records available within 3 working days | 96% |
97.9% |
| Processing of applications for loans | ||||
(n) |
Loans for removal of unauthorized building works | Notify
results within 2 weeks |
95% |
98.6% |
|
Loans for repair of buildings | Notify
results within 3 weeks |
95% |
100% |
|
|
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Last review date : 18 April 2011 |