| Service |
Service
Standard |
Performance
Target
(% meeting standard) |
| Emergency Service |
|
|
|
(a)
|
A 24-hour service for emergencies relating to buildings,
building works, signboards and slopes
|
|
|
|
|
|
|
|
|
|
- in urban areas
|
Inspect within 1.5 hours |
100% |
|
|
- in new towns in NT
|
Inspect within 2 hours |
100% |
|
|
- in other areas in NT
|
Inspect within
3 hours |
100% |
|
|
|
|
|
|
|
- in urban areas & new towns in NT
|
Inspect within 2 hours |
100% |
|
|
- in other areas in NT
|
Inspect within 3 hours |
100% |
| Investigation on
unauthorized
building works and safety of existing
buildings |
|
|
|
(b)
|
Non-emergency reports on dilapidation of buildings,
signboards
and slopes
|
Inspect within 10
days |
100% |
|
(c)
|
Non-emergency reports on
|
|
|
|
|
- unauthorized building works
under construction
|
Inspect within
48 hours |
99% |
|
|
- existing unauthorized
building works on external walls
|
Screen and
inspect within 30 days |
95% |
|
|
- other
unauthorized building works
|
Screen and
inspect within 50 days |
95% |
| (d)
|
Reply
on non-emergency reports of unauthorized building works and building
safety
|
Reply
within 30 days after screening or inspection |
85% |
| (e)
|
Advice
on de-registration of warning notices of unauthorized building works
|
Advise
within 3 weeks |
90% |
| Control of new building works |
|
|
|
(f)
|
Non-emergency reports on irregularities on demolition or
new
building works
|
Inspect within 10
days |
100% |
|
(g)
|
First submission of plans and major revisions
|
Advise on whether
a submission is fundamentally acceptable on the 45th day |
100% |
| Approve or
disapprove plans within 60 days |
100% |
|
|
Re-submission of plans
|
Approve or
disapprove plans within 30 days |
100% |
|
(h)
|
Applications for consent to the commencement of
demolition or building works
|
Issue or refuse
to issue within 28 days |
100% |
|
(i)
|
Applications for occupation permits
|
Issue or refuse
to issue within 14 days |
100% |
|
(j)
|
Applications for
hoarding permits
|
|
|
|
|
-
First application
|
Issue or refuse
to issue within 60 days |
100% |
|
|
-
Re-application, fast-track application or renewal application
|
Issue or refuse
to issue within 30 days |
100% |
| Processing of applications
for registration |
|
|
|
(k)
|
Applications for inclusion in the authorized persons' register or structural engineers' register or geotechnical engineers’ register
|
Notify results
within 120 days |
100% |
|
|
Applications for inclusion in the contractors’ register
|
Notify initial vetting of the completeness of the submitted documents within 10 working days |
98% |
| Advisory service on licence
applications |
|
|
|
(l)
|
Advice to licensing authorities on building safety
requirements for new applications for restaurant and place of public entertainment licence
|
Advise within
12
working days |
98% |
| Processing of
applications for plan retrieval |
|
|
|
(m)
|
Retrieval of
electronic records of
existing buildings for viewing and copying
|
Make records
available within 3 working days |
94% |
| Processing of
applications for loans
|
|
|
|
(n)
|
Loans
for removal of unauthorized building works
|
Notify
results within 2 weeks
|
90% |
|
|
Loans
for repair of buildings
|
Notify
results within 3 weeks
|
95% |
|
|
|
|
